Mobile / App
Our legal framework covers how your account, transactions, and data are handled on a00 — across payment methods including DuitNow, Boost, and GrabPay, and across all device sessions. Access and eligibility depend on local law and are available where local law permits.
When you access a00, you enter into a relationship governed by the terms set out on this page and in your account agreement. These terms apply to your use of the platform from any device — phone, tablet, or desktop — and to any transaction you make through supported payment channels, including DuitNow transfers, Boost wallet payments, and GrabPay transactions. We do not make promises about outcomes; we make commitments about process. Our role is to apply these terms consistently and to give you a clear path when something needs to be resolved. If a policy condition affects your account — a payment query, a session flag, or a data request — the route to resolution is through the support channels listed on this page, not through assumptions about how the terms read. Eligibility to access a00 depends on your local law and the region in which you are located. We do not make legal determinations on your behalf; if you are uncertain whether access is permitted where you are, you should seek independent advice before proceeding. All payment processing through DuitNow, Boost, and GrabPay is subject to the terms of those respective payment providers in addition to our own.
Transactions via DuitNow are processed under our payment terms and DuitNow's own provider conditions. Any query about a specific transfer should reference your transaction ID from your account wallet history.
Boost wallet payments are logged to your a00 account in real time. If a Boost transaction shows a discrepancy, raise it through the policy support route with your session timestamp.
GrabPay is a supported channel subject to GrabPay's user agreement alongside ours. Payment records tied to GrabPay are visible in your account transaction log after each session.
Our terms draw a clear line between what we control directly and what sits with third-party providers. Knowing that line helps you direct a query to the right place without delay.
Login sessions, password changes, and account verification steps are fully within our policy scope. Any issue with account access — locked sessions, unrecognised device prompts — is handled through our support team.
Payments processed through DuitNow, Boost, and GrabPay are covered by both our terms and the respective payment provider's terms. We handle disputes on our side; the provider handles their side.
All content published on a00 — game descriptions, policy pages, account instructions — falls under our editorial and legal responsibility. We update this content when policy conditions change.
External platforms, linked services, and payment provider interfaces operate under their own separate legal terms. We are not responsible for the content or policies of third-party sites you reach from a link on our pages.
You have specific rights in relation to the information we hold on your account and the transactions we record. These are not abstract entitlements — each one has a concrete process you can initiate through your account or through support. To review your transaction and session records, log in and open the account history section. Your full payment log — including DuitNow, Boost, and GrabPay entries — is listed there with timestamps and reference IDs. If you spot an entry that does not match your recollection, note the reference ID before contacting support. Account details like your registered contact and linked payment method can be corrected through the account settings page. Some changes require identity verification; the fields shown in settings will indicate which ones. For policy questions that fall outside the standard account flow, the support paths listed in the next section are where you start.
Your full account history — sessions, transactions, payment channel entries — is available after login. Use the reference ID on any entry when raising a query.
Update registered contact details and payment channel links in account settings. Fields that need verification will prompt you through the steps shown on screen.
For any policy matter not covered by the account settings flow, submit a query through our support channels. Include your account ID and the relevant transaction reference for fastest routing.
If you need a formal review of a decision affecting your account, contact support with your account details and a clear description of what you are requesting. We respond to each request on its individual merits.
For any legal or policy query — account data, transaction disputes, or access questions — these are the direct routes to our team. Each channel handles policy requests alongside general account queries.
Open the chat widget from any page after login. Provide your account ID and describe the policy matter; our team will route it to the right handler.
Send your policy query with your account ID and transaction reference to our support address shown in your account settings under Contact Us.
The Help Centre in your account dashboard covers common policy questions with step-by-step instructions. Check there first for account data and payment query guidance.
We handle account data, session records, and payment information with consistent internal standards applied across all device types. Whether you access a00 on a phone via DuitNow or on desktop via GrabPay, the same data practices apply to your session.
We retain your account and transaction data for as long as your account is active and for the period required by applicable regulations. You can request a summary of the data we hold by contacting support with your account ID.
We use session cookies to maintain your login state across device switches. You can manage cookie preferences through your browser settings; note that disabling session cookies may affect account functionality.
Account security measures — including login alerts for unrecognised devices — are configured in your account settings. Review the security section after login to see what notifications are active on your account.
If you want to request a change to how your data is handled, or to ask about retention periods for specific record types, contact our support team through the channels listed on this page. We treat each request individually.
These are the questions we receive most often about our legal terms, account data, and policy routes.
Access to a00 depends on local law and is available where local law permits. We do not make a legal determination on your behalf. If you are uncertain whether access is permitted in your region, seek independent legal advice before using the platform.
Your full payment history — including DuitNow, Boost, and GrabPay entries — is in the account history section after login. Each entry shows a timestamp and a reference ID. Use that reference ID if you need to raise a query with our support team.
Account details can be updated in the settings section after login. Some changes require identity verification; the fields that need it will show the verification prompt on screen. If you cannot complete a change through settings, contact support with your account ID.
Both. We handle our side of the transaction record, and the payment provider — DuitNow, Boost, or GrabPay — handles their side under their own user terms. Raise the dispute through our support first; we will advise if part of it needs to go to the provider directly.
We hold your registration details, session history, and transaction records. To request a summary of the data we hold, contact support with your account ID. We process data requests individually and respond through the same channel you used to submit the request.
Contact our support team through live chat or the email address in your account settings. Include your account ID, the date of the decision, and a description of what you are disputing. We review each case on its individual circumstances and respond accordingly.