Mobile / App
These terms set out the rules that apply between you and a00 when you access the platform, manage your account wallet, or transact through DuitNow, Boost or GrabPay. Availability depends on local law and is accessible only in eligible regions where such activity is permitted.
When you open an account with a00, you enter into a binding agreement with us under these terms. Every action you take — funding your wallet via DuitNow or FPX, placing a session on Live Putrajaya Table, or contacting support — is governed by the rules set out here. We update these terms when our services change; the current version is always the one displayed on this page at the time you log in. If you continue using your account after an update, that counts as your acceptance of the revised terms. Access and participation depend on local law and are available only in regions where such activity is permitted. You are responsible for checking whether access is lawful in your location. Transactions via Boost, GrabPay and DuitNow are subject to the policies of those respective payment providers in addition to these terms. We are not liable for delays or restrictions introduced by those providers. Questions about a specific clause can be directed to our support team through the contact paths listed further down this page.
These terms govern how you open, maintain and close your account with a00, including identity verification steps, login behaviour across devices, and the session controls visible in your account dashboard after login.
All deposits and withdrawals processed through DuitNow, Boost, GrabPay and FPX fall under these terms. Transaction records are accessible in your account history; we do not set the processing rules for the payment providers themselves.
The game content available in the lobby — including titles from Habanero, Joker, CQ9 and PG Soft — is covered by these terms regarding fair access and display. We do not warrant availability of any specific title at any given time.
Services operated independently outside a00 — such as your bank, your DuitNow provider, or device software — are not covered by these terms. We are not a party to any agreement you hold with those providers.
These terms are not one-sided. You have concrete steps available to you at any time. You can review your full transaction history — every DuitNow transfer, every Boost deposit, every session record — directly from the account dashboard after login. If any account detail is incorrect, you can request a correction through our support team using the contact paths on this page. You can also raise a formal query about any clause in these terms, and we will respond in writing. If you choose to close your account, you can request that too. The process and any conditions attached to account closure are shown in your account settings. We keep records of your account activity for as long as required under the terms, and you may ask us what we hold at any time.
Your full session and transaction history is available in the account dashboard after login. This includes every wallet movement via DuitNow, Boost and GrabPay, timestamped and accessible at any time.
If your registered name, contact details or payment information needs updating, submit a correction request through the support channel. The account team will verify and update the record.
Any question about a specific clause — what it means, how it applies to your account, or when it was last changed — can be submitted to support. Written responses are provided for all formal term queries.
You may request account closure at any time. The steps and any applicable conditions are shown in your account settings page after login.
If a clause is unclear or you need to raise a concern about how these terms have been applied to your account, contact our support team directly. All policy queries are handled in writing so there is a clear record on both sides.
Available through your account dashboard. Use this path for account-level questions and to get a written confirmation of any term clarification.
Send your query to our support address shown in the account settings page. Policy questions submitted by email receive a written response.
The Help Centre, accessible after login, contains the current version of these terms alongside answers to the most common policy questions about wallet transactions and session controls.
We keep your personal data only for as long as these terms require. Account activity records — including wallet transactions via DuitNow, Boost, GrabPay and FPX — are retained to allow disputes to be resolved and to meet the obligations we carry under these terms. We use cookies to maintain your login session and to recognise your device across visits, so your account settings are consistent whether you are on mobile or desktop. You can review the current cookie settings in your account preferences. If you believe your account security has been compromised, contact support immediately using the chat path in your dashboard; account access can be restricted while the matter is reviewed.
Transaction and session records are kept for the period set out in these terms. The retention period is stated in your account settings. You can request a summary of what we hold at any time through the support channel.
Cookies are used for session continuity and device recognition only. No third-party advertising cookies are placed without disclosure. Current cookie preferences are adjustable in your account settings after login.
Login activity is tied to your registered device session. If an unfamiliar login appears in your account history, contact support immediately. The account team can restrict access and review the record.
To request a change to the data we hold about you, or to ask a question about a specific retention rule, use the email support path shown in your account settings. All requests are acknowledged in writing.
Yes. Every transaction processed through DuitNow, Boost, GrabPay and FPX is governed by these terms. Note that the payment providers also carry their own separate policies, and those apply alongside ours for any transaction you make.
The version shown on this page is always current. If we update the terms, the page reflects the change immediately. Your account dashboard also shows the last-updated date. Continuing to use your account after an update means you have accepted the revised version.
Access depends on local law and is available only in regions where such activity is permitted. It is your responsibility to confirm whether access is lawful in your location before using the platform.
Submit a correction request through the support channel listed in your account settings. The support team will verify the information and update your record. Keep a copy of your request — email support provides a written trail for account changes.
Transaction records are retained for the period set out in these terms even after account closure. You may request a summary of what we hold at any time. The retention period and the request process are both detailed in your account settings page.
Contact support through the live chat or email paths shown in your account dashboard. Policy disputes are handled in writing. State the specific clause you are querying and the transaction or session involved so the team can review the record promptly.